Frequently Asked Questions

Yes, the majority of our products include a 2-year warranty. However, consumable parts—such as certain gaskets and circuit boards—are covered under warranty for 6 to 12 months, depending on the specific component.

Our products are made in Turkiye, renowned for its high standards of craftsmanship and quality. We utilize premium raw materials sourced from Turkiye and other European countries to ensure durability and reliability in every product we offer.

90-Day Return Policy

At AND Dairy, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 90 days of the purchase date for a refund, exchange, or store credit, subject to the conditions outlined below:

Eligibility for Returns

1. Items must be unused, undamaged, and in their original condition with all tags, labels, and packaging intact.

2. Proof of purchase, such as the original receipt, order confirmation or the name who ordered, must be provided.

How to Initiate a Return

1. Contact our customer service team at info@anddairy.com to initiate the return process.

2. Once your return is approved, we will provide instructions for shipping the item(s) back to us.

Return Shipping

• Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect due to an error on our part.

• We recommend using a trackable shipping method and insurance to ensure your return reaches us safely.

Refunds and Processing

• Refunds will be issued to the original payment method within 2–5 business days after we receive and inspect the returned item(s).

• Exchanges or store credit will be processed promptly upon approval of the returned item(s).

We stock all spare parts and provide reliable repair services to keep your equipment running smoothly. You can order spare parts directly from our website or contact us with your inquiry at info@anddairy.com.

Our business is a registered Canadian company proudly based in the Niagara Region, Ontario, Canada.

When comparing hand milking to machine milking, the differences are clear. Hand milking is not only time-consuming and labor-intensive, but it can also lead to health problems for the person milking, such as arthritis, repetitive strain injuries, and joint pain from the repetitive hand motions over time.

On the other hand, milking with a machine is far more efficient, typically taking just 4–8 minutes per cow. Modern milking machines mimic the natural suckling action of a calf, providing a more comfortable experience for the cow while reducing the risk of udder inflammation. Additionally, milking machines extract nearly all available milk, which is challenging to achieve with hand milking.

Switching to machine milking not only saves time and labor but can also help prevent long-term physical strain for farmers.

The milking time depends on the total milk volume, how fast your animal let the milk flow and the milking equipment. The average milking time is 5-8 minutes with a proper pail milker.

The milking time depends on the total milk volume, how fast your animal let the milk flow and the milking equipment. The average milking time for a sheep is 3-6 minutes with a proper pail milker.

Yes, we have two types of milking machines for goats. The difference is liner or inflations length. The longer one can use for Saanen goats or Nigerian dwarf goats. The shorter is optional you can use it for Nigerian dwarf goats if the udders are shorter than usual.

The milking time depends on the total milk volume, how fast your animal let the milk flow and the milking equipment. The average milking time for goats is 3-6 minutes with a proper pail milker.

Pulsators control the alternating milk and rest phases, providing comfort and efficiency during milking by mimicking the natural suckling rhythm. This helps to prevent mastitis and ensures effective milking.

When inquiring about milking machines, it’s essential to ask sellers the right questions to ensure the machine meets your needs and adheres to industry standards. Here’s a comprehensive list:

General Information

1. Machine Capacity: What is the milking capacity (air flow rate, pressure etc)?

2. Compatibility: Is the machine suitable for my situation?

Build Quality and Materials

1. Durability: What materials are used for the components (e.g., stainless steel or plastic)?

2. Spare Parts: Are spare parts readily available, and how often do parts need replacing?

Compliance with Standards

1. ISO 5707 Compliance: Is the machine designed and manufactured according to the ISO 5707 standard for milking machine performance and hygiene?

Maintenance and Support

1. Maintenance: What kind of maintenance does the machine require, and how often?

2. Warranty: What warranty is included, and what does it cover?

3. Technical Support: Do you offer training or ongoing support?

Cost and Shipping

1. Pricing: What is the total cost, including optional features?

2. Shipping: What are the shipping options, and are costs included?

Customizations

1. Upgrades: Are there customization options available (e.g., larger clusters, additions)?

By including ISO 5707 in your questions, you ensure that the equipment meets recognized standards for milking machine performance, safety, and hygiene. Let me know if you’d like help drafting a professional inquiry!

• Piston machines are more affordable but may not meet ISO standards.

• Machines with a pulsator and vacuum pump can achieve the vacuum pressure needed for healthy, efficient milking and typically comply with ISO requirements.

Milking machines should adhere to ISO 5707, the international standard for milking equipment.

Our machines operate on 120V at 60Hz and are compatible with a standard North American outlet.

• Daily: Check for liquid leakage in the vacuum pump, vacuum reserve, and teat cups, and clean/dry if necessary.

• Every six months: Clean the vacuum pump, reserve, and pulsator with compressed air or a dry cloth.

• Annually: Replace liners (inflations) and milk hoses, or sooner if heavily used. Check pulsator gaskets if there are issues.

If you switch the clusters and adjust the pulsator and vacuum level, you can milk cows, goats or sheep.

For cows, a vacuum level of around 400mmHg (50kPa) is ideal, while for goats and sheep, 300mmHg (40kPa) is suitable.

The pulsation rate is typically between 50 and 65 cycles/min for cows and water buffaloes, 60 and 120 cycles/min for goats, and 180 cycles/min for sheep.

Yes, we provide guidance on installation and setup. Our support team is available for troubleshooting and maintenance tips.

Yes, we offer video tutorials and step-by-step guides for new users to ensure safe and effective operation.

Yes, we offer a comprehensive troubleshooting guide and user manual to assist you. You can download them using the links below. If you experience any issues, don’t hesitate to reach out to us at info@anddairy.com—we’re always happy to help!